At the scale of a household-name portfolio, even a small operational inefficiency compounds into enormous cost. The organization wanted the leverage of agentic AI without putting mission-critical systems at risk — a high bar that ruled out anything experimental.
The challenge
A massive consumer brand needed to bring agentic AI into high-volume operations without disrupting systems that can't go down.
Our approach
We designed an agent core with strict guardrails, connected it to existing systems via secure APIs, and delivered it across both internal web tools and mobile.
What we built
- An agent core with scoped permissions and policy guardrails
- Secure API integrations into existing systems of record
- Internal web tooling and a companion mobile experience
- Observability and evaluation to monitor quality in production
The outcome
Reduced a core manual workflow by 40%; rolled out to thousands of users with zero critical incidents.
Figures are illustrative pending client approval.
“They brought the rare combination of frontier AI fluency and the engineering discipline our environment demands.”